ORDER ISSUES & EDITS

ADDRESS CHANGES:

• There is a small window of changing an address on an order. 
• If you contact us via Live Support with your order # (6 digits), we might be able to catch it while it is still processing and before it has shipped.
• NOTE: We can’t guarantee we can catch the order in time to change the address, but will do our best. Once it has shipped, we cannot change the address. Address errors are the liability of the customer. 

EDITING YOUR ORDER: 

(i.e. size changes, add/remove an item, etc.)

• On a case- to-case basis, if you reach out fast enough and we see it in time we can make adjustments to your order. If it has already been processed there is nothing we can do. 
• Unfortunately, once an order is confirmed and purchased by the customer, our system does not allow for changes and edits to orders. If an item was added thst you changed your mind on, once it delivers, we have free return shipping (if applicable to your order). 
• Please see our Returns Policy page for more information regarding eligibility for returns. We do not offer exchanges at this time.

PROMO CODES/PRICES:

• Only one promo code per order. Be sure you applied the desired promo code before placing the order.
• We are very sorry about this, but we do not apply missed promo codes on orders. There are promo codes provided during checkout online, via the mobile site, and on the app! We do apologize for this inconvenience. The price your order was processed for is final and we do not have the ability to retroactively change the order. 

• Prices are subject to change. We do not apply sale prices to past orders or price match for future sales.